PRIVACY
At Vena Clinic, we are committed to protecting your privacy and ensuring that your personal information is handled in accordance with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
We may collect personal information from you when you book an appointment, make an enquiry, or visit our clinic. This information may include your name, contact details, medical history, treatment preferences, and payment details. We collect this information to provide you with high-quality medical and cosmetic services and to communicate with you effectively.
2. Use and Disclosure of Personal Information
We will only use your personal information for the purpose for which it was collected, such as providing our services, processing payments, or communicating with you about your treatments. We do not share your information with third parties unless required by law or with your explicit consent. We may also share your information with trusted service providers who assist us in managing our business, but they are bound by confidentiality agreements.
3. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes physical, electronic, and procedural safeguards. However, no data transmission over the internet can be guaranteed to be 100% secure, and we cannot ensure the security of your data transmitted to us online.
4. Access and Correction of Personal Information
You have the right to access and request correction of the personal information we hold about you. If you believe any information we hold is inaccurate, incomplete, or out of date, please contact us, and we will make the necessary changes.
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We will retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Once your information is no longer needed, we will securely destroy or de-identify it.
6. Cookies and Tracking
Our website may use cookies or similar technologies to enhance your browsing experience and gather analytical data. You may adjust your browser settings to block cookies, but this may affect the functionality of our website.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting an updated policy on our website.
8. Contact Us
If you have any questions or concerns regarding your privacy or how your personal information is handled, please contact us at:
Vena Clinic
Email: tina@vena.net.au
For further information, you may also contact the Office of the Australian Information Commissioner (OAIC).
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This Privacy Policy complies with Australian privacy laws and reflects Vena Clinic's commitment to safeguarding your personal information.